Privacy Policy

 SILK & JADE® (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.silkandjade.com (“Site”), place an order, make a reservation, or interact with our services.

1. Who We Are

SILK & JADE
4332 Eagle Rock Blvd, Los Angeles, CA 90041
Email: info@silkandjade.com

We operate our online store through Shopify and use Klaviyo for promotional and transactional email communications.

2. Information We Collect

A. Information You Provide

We collect personal information that you voluntarily provide, including:

  • Name, shipping/billing address, email, phone
  • Order and payment information (payment details are processed by Shopify; we do not store full card numbers)
  • Reservation details via third-party app (“BookX”)
  • Emails, messages, and customer service communications
  • User-generated content (UGC) you share or tag us in on social media

B. Information Collected Automatically

When you visit the Site, we or our service providers may automatically collect:

  • IP address and general geolocation
  • Device and browser type
  • Pages viewed and interactions
  • Referring links
  • Date/time stamps
  • Cookies (including Google Analytics cookies such as _ga, _gid, _gat)

3. How We Use Your Information

We use personal information for:

  • Processing and fulfilling orders
  • Shipping and returns
  • Managing reservations
  • Customer service and support
  • Sending marketing emails (with consent or where permitted)
  • Understanding customer demographics and buying behavior
  • Improving Site performance and product offerings
  • Legal and tax compliance

4. Marketing Communications

We may send:

  • Order and reservation notifications
  • Optional promotional emails via Shopify or Klaviyo

You may opt out of promotional emails at any time.

5. Cookies and Tracking

We use:

  • Essential cookies needed for Site functionality
  • Optional analytics cookies (Google Analytics) to understand aggregated usage patterns

You may disable cookies via your browser settings.

6. Social Media & User-Generated Content

If you tag or submit content involving  SILK & JADE®, you grant us a non-exclusive, royalty-free license to use that content in:

  • Emails
  • Our website
  • Social media
  • Marketing and promotional materials

We will not use private content without permission.

7. Sharing Your Information

We may share data with:

  • Shopify (hosting, checkout, payments, analytics)
  • Klaviyo (email communications)
  • BookX (reservations)
  • Shipping carriers
  • Government authorities if required by law

We do not sell personal information.

8. California Privacy Rights

We fall under CCPA/CPRA thresholds, but are open in our sole discretion to considering privacy requests submitted to info@silkandjade.com.

9. Data Retention

We retain information as long as necessary for:

  • Order fulfillment
  • Reservations
  • Legal, accounting, and tax obligations
  • Business and customer service purposes

10. Security

We implement reasonable security measures, though no system is completely secure.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here.

Last Updated: April 4, 2026