Terms of Use, Shipping & Return Policies

These Terms of Use (“Terms”) govern your access to and use of the website www.silkandjade.com (“Site”), operated by SILK & JADE® (“we,” “us,” or “our”). By accessing or using the Site, you agree to these Terms.

1. Acceptance

By using the Site, you confirm that you are at least 18 years old or accessing with permission from a legal guardian, and that you agree to abide by these Terms.

2. Use of the Site

You agree not to:

Violate any applicable laws or regulations
Interfere with or disrupt the Site or servers
Upload any malicious code or harmful content
Scrape, copy, or extract content without permission
Use the Site for fraudulent or unlawful purposes

We reserve the right to deny access to anyone who violates these Terms.

3. Intellectual Property

All text, images, articles, product descriptions, videos, design elements, and all other content on the Site (“Content”) are owned by SILK & JADE® and protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, sell, distribute, or modify any Content without our express written permission.

4. Orders and Payments

Placing an order is an offer to purchase products.
We reserve the right to accept, reject, or cancel orders at our discretion.

All payments are processed through Shopify Payments, and we accept all major payment methods offered at checkout. We do not store full payment card details on our servers.

5. Reservations

Reservations for services or events are processed through a third-party application (“BookX”). Your reservation is subject to both BookX’s policies and these Terms.

6. SHIPPING POLICY

6.1 Processing Times

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may vary during peak periods or while we are traveling on sourcing trips, which we post on our Instagram @silkandjadeteahouse.

6.2 Shipping Methods & Delivery

We offer shipping options displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Once an order has shipped, tracking information will be emailed to you.

6.3 Shipping Delays

SILK & JADE® is not responsible for delays caused by:

Carrier issues
Weather conditions
Customs processing
Incorrect or incomplete addresses

6.4 Shipping Address Accuracy

Customers are responsible for ensuring all shipping information is accurate.
We are not responsible for packages delivered to incorrectly entered addresses.

6.5 Lost or Stolen Packages

If a package is marked “delivered” by the carrier, we are not responsible for replacement, but may choose in our sole discretion to help out. We will assist in filing a claim where possible.

6.6 International Shipping

Currently, we do not ship internationally.

7. RETURN POLICY

7.1 Tea Products

Unopened tea: Eligible for refund or exchange within 14 days of purchase.
Opened tea: Not eligible for refund.
If there is a product issue, we may offer an exchange at our discretion.

7.2 Glass Teaware

Teaware is eligible for refund with a $5 restocking fee. If glass teaware breaks within 30 days, we may offer a replacement at our sole discretion, generally limited to:

Manufacturer defects
Damage not caused by customer misuse

Proof of purchase and photos be required.

7.3 Other Products

Products (other than tea or glass teaware) may be eligible for a return or exchange within 7 days, provided they are:

Unused
In original packaging
In resellable condition

7.4 Non-Returnable Items

For safety and quality reasons, the following are non-returnable:

Opened consumable goods
Used items
Gift cards
Sale or clearance items (final sale)

7.5 Return Process

To initiate a return or exchange:

Email info@silkandjade.com with your order number and reason
We will provide return instructions
Customer is responsible for return shipping unless the return is due to our error

7.6 Refund Method

Approved refunds are issued to the original payment method.
Shipping charges are non-refundable.

8. User-Generated Content

If you tag @silkandjadeteahouse or submit content that features our products or brand:

You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, repost, modify, and distribute such content on our website, social media, advertising, emails, and marketing channels.
You represent that you own all rights to the content or have permission to grant such rights.

We will not use private or non-public content without explicit permission.

9. Third-Party Services

We use:

Shopify for hosting, checkout, and order processing
Klaviyo for marketing and transactional emails
BookX for reservations
Instagram and other social media platforms

We are not responsible for the terms or policies of these third parties.

10. Disclaimers

The Site and its Content are provided on an “as-is” and “as-available” basis without warranties of any kind.
We do not guarantee:

Accuracy of product descriptions
Availability of products
Error-free operation of the Site

11. Limitation of Liability

To the fullest extent permitted by law, SILK & JADE® is not liable for:

Indirect, incidental, or consequential damages
Lost profits
Loss of data
Business interruption

Total liability is limited to the amount you paid for the product or service giving rise to the claim.

12. Indemnification

You agree to defend and indemnify SILK & JADE® against claims resulting from:

Your misuse of the Site
Your violation of these Terms
Your violation of any third-party rights or laws

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

14. Changes to These Terms

We may modify or update these Terms at any time. The revised version will be posted on this page.

Last Updated: April 4, 2026