Core Values, Policies, Privacy & Terms

Core Values, Policies, Privacy & Terms
Silk & Jade LLC ("We" or "Us") is a Limited Liability Company and is the owner of www.silkandjade.com ("Website").
Intellectual Property: Our intellectual property and brands: SILK & JADE, S+J, SILK FARM . JADE MINE . TEA HOUSE are the exclusive intellectual property of Silk & Jade LLC.  All the images, written content, and overall look and feel of our Website is owned by Silk & Jade LLC and may not used without our express written permission, or you will probably have to pay us to settle an intellectual property infringement matter.  
Online Shopping Experience:  This online shopping platform is supported by Shopify, and they are awesome because they give us all the bells and whistles we need so that we can focus on SOURCING quality goods for you.  We then take time to properly describe the products to you via this website and other social media outlets, and make updates regularly (especially if we learn anything is inaccurate), but we can't guarantee that the images will be displayed accurately on your screen due to color variations in computer monitors.  We take product photographs from various angles, mostly from within our Downtown Glendale, California boutique, to provide you a similar shopping experience as our retail store customers.  
Retail Shopping Experience:  We invite you to come into our retail location with your friends to sample our daily selected tea or taste our herbal candies and treats, so long as you mind your manners; otherwise, we reserve our right to refuse service.
Invitation Policy:  If you subscribe to marketing materials, then you will receive invitations to our tea tasting events and other exclusive parties.  If you do not want to receive these materials, then you may unsubscribe at the bottom the e-mails.
Pricing Policy:  We believe in value pricing, and offer fair prices so that we can continue to INSPIRE appreciation for gifts of nature within our community.  
Testing Policy:  We DEVOTE the necessary time to research and self-test goods with our expertise and to bring you only tried-and-tested ingredients and materials.
Research Policy:  It is our goal to research, and in turn EDUCATE the public, about the natural properties and ancient history surrounding our unique emporium of luxuries.
Return Policy:  If for any reason you are unsatisfied with any part of your purchase, we are happy to re-stock unopened undamaged goods that are re-saleable for a 50% refund of your purchase price (excluding the amount you must pay for return shipping) so long as you return the goods within 14 days of your purchase.  You may return goods via courier with tracking or in our retail location during regular business hours.
Privacy Policy: We value your privacy and will only collect your personal information, such as name, address, e-mail, etc. when you provide it to us with permission. Shopify provides us the bells and whistles, and also provides services for payment card information.  As a result, Silk & Jade LLC don't have any of your payment card information, as Shopify has tokenzation and other mechanisms to protect your payment card information.  Also, Shopify and Google provide us cool statistics to study the amount of visitors that view our site, top viewed products, and similar generalized non personal information, so that we can optimize your user experience in the future by making educated guesses about what works.  If you want more information on your California Privacy Rights, then you can write us at our Downtown Glendale retail location: Silk & Jade LLC, 103 S Kenwood St, Glendale, CA 91205.
Terms:  By using this website, you, as a visitor or customer, agree to respect our page and not conduct any illegal, harassing, or other behavior that could hinder our business. If you do, then we have the right to prohibit and prevent you from using our Website by any means possible.  If you don't agree to any part of our Terms or Policies, then we politely request that you exit our Website and delete any content you acquired while on our Website.  If you change your mind, then you may always come back, but that means you are agreeing with everything herein and will respect our business and Website.

Copyright © 2016 SILK & JADE LLC